Shipping, Returns + Plastic-Free Packaging

Shipping

Once you have completed your purchase, your order will be dispatched from our studio within 1-3 working days. 

Packages within Australia will be sent through Australia Post. You will be sent a tracking number via the email address you provided, as soon as your order has been dispatched. Unfortunately, we do not offer international shipping at this stage. 

COVID-19 Interruptions: whilst Australia Post is still operating strongly there are expected delivery delays due to the reduction of domestic flights, an increase of parcel volume and the health and safety measures to keep workers safe during these times.

Returns

All sales are final. We do not refund for a change of mind. However, if the items you receive are faulty please contact us immediately and within 14 days of receiving the item you have purchased. In the case of an item breaking in transit, we will happily replace it (if possible) or offer an exchange for an item of the same value. In some cases, you may be required to send the item back to us. In this unfortunate circumstance contact info@muckware.com

Please read care instructions carefully and look after your ceramics. If products are misused we will not accept responsibility for any damage caused. 

Plastic-free Packaging

Muckware is plastic free! All our packaging is either 100% recyclable, biodegradable or compostable. From our recycled business cards, 100% biodegradable packing peanuts to our Geami honeycomb bubble wrap and sustainably made soy-based ink stickers. Please reuse the packaging from your order or recycle/compost appropriately.